How one hairdresser turned a salon struggle into a thriving business
In this episode of Salon Rising The Podcast, we chat with the incredible Sarah Lancaster—salon owner (Cole & Co Hair), mum of three, and the brains behind The Relief Hairdresser. Sarah’s built something pretty special, growing her business from a home setup to a full salon while creating a much-needed service that helps salons find reliable, temporary stylists when they need them most.
We talk about the juggle (because it’s real), the importance of solid policies, and how she’s handled everything from growing a team to navigating unexpected challenges (floods included!). Sarah’s approach is thoughtful, considered, and quietly determined—proof that you don’t have to be the loudest in the room to make a big impact.
And The Relief Hairdresser has a special offer for Salon Rising Podcast listeners! Receive 10% off any relief booking by using the booking code "Salon Rising" x
00:00 Episode Summary
01:56 Introducing Our First Guest of the Year
02:33 Sarah Lancaster's Journey
03:40 Building a Team from Home
05:25 Managing the Relief Hairdresser
08:37 Education and Skill Development
11:53 Handling Client and Staff Dynamics
14:34 Operational Insights and Feedback
21:24 Balancing Teamwork and Independence
21:35 Returning to Roots and Business Adaptation
22:36 Flood Crisis and Community Support
23:38 Relocating and Repurposing Spaces
25:20 Juggling Family and Business Responsibilities
27:38 Coping Mechanisms for Busy Minds
32:48 Training and Team Development
37:51 Learning from Mistakes and Implementing Policies
44:41 Future Goals and Aspirations
45:33 Conclusion and Gratitude
You don’t need to do it alone, Salon Owner Babes!
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