Episode 7

full
Published on:

28th May 2023

When clients leave and dealing with bad reviews

Welcome back to the inner sanctum lovers. In this episode, we delve deep into not one but two pain points that we can all relate to. When clients leave, and when you receive a bad review. We've all been there, we've all had that ick feeling, you are not alone! Join us as we break it down.

00:00 Welcome and Podcast Introduction

00:48 Diving Into the Topic: Client Departures

03:53 Personal Stories of Client Loss

05:59 Dealing with the Emotional Impact

10:55 Learning from Client Departures

15:09 The Importance of Communication and Feedback

19:04 Reflecting on Client Relationships and Growth

23:39 The Impact of Consistency and Feedback

24:18 Navigating Negative Reviews with Growth

24:45 A Personal Story of Receiving a Harsh Review

29:19 The Importance of Not Reacting Immediately to Negative Feedback

30:11 Responding to Reviews

31:32 The Emotional Journey of Handling Criticism

37:40 Building Resilience and Positive Practices in Business

43:09 Encouraging Positive Engagement and Reviews

46:31 Concluding Thoughts on Business Vulnerability and Support

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About the Podcast

Salon Rising
Introducing Salon Rising: The Podcast - your personal business BFF in the world of hair and beauty! Hosted by the incredible duo, Samara Scott-Hunter and Jen Veivers. This podcast brings real-talk and heart-to-heart conversations. It's your go-to space for navigating the wild journey of being a woman, a mother, and a business owner. And how to blend those all together.

Join Samara and Jen as they spill the tea on their own business escapades. Share the highs, lows, and everything between. It's like catching up with your besties, swapping stories, and debriefing about the rollercoaster of business life. It's where authenticity meets entrepreneurship. Offering a raw and honest peek into the challenges and triumphs of badass women in the industry.

Salon Rising is the safe, supportive space you've been craving. Whether you're a seasoned pro or starting your business adventure. Tune in for a dose of realness, laughter, and the camaraderie of women who've been there and get it. 💪💖 #SalonRisingPodcast #WomenInBusiness #RealTalk